The House of Photography has re-opened!

We’re pleased to announce that the House of Photography is once again open for business. However, for the safety of our customers and colleagues, we’ve made a number of changes to the way we operate.

Here’s what you need to know:

GENERAL RULES
  • DO NOT enter the store if you are experiencing Covid-19 symptoms.
  • Before entering the store, you will be asked to use the hand sanitiser provided.
  • Hand sanitiser must be used before touching any products.
  • Face coverings are required at all times.
  • Stick to the marked one-way system when exploring the store.
  • Maintain a safe distance of 2m where possible, between yourself and others.
  • Cashless operation – please pay by card or contactless only.
PERSONAL SAFETY
  • For your protection and the protection of those around you, face coverings must be worn inside the House of Photography at all times.
  • Where required, transparent screens are installed to ensure maximum protection when interacting with members of the team.
  • Hand sanitiser pods are provided throughout the store and must be used before the handling of any products.
MOVEMENT AROUND THE STORE
  • In order to maintain a safe social distance, we’re limiting the number of customers allowed in-store at any one time.
  • During busier periods, you may be required to wait in the waiting area upstairs, or to queue outside at a safe social distance. If so, please respect the barriers and markings.
  • Please follow the one-way system throughout the store. This is clearly marked and must be followed at all times.
PAYMENTS
  • We are not accepting any cash payments whatsoever. Please ensure you bring the means to pay either by card or contactless.
COLLECT IN-STORE
  • We’re operating a click and collect service that makes it possible for you to prepay for your items online and pick them up from the designated collection point. Shop digital cameras, lenses, instax or printing & gifts on our website.
  • We’re also offering a pay and collect service where products can be collected later in the day. Ask a member of staff for more details.
EXPERIENCE ZONES
  • In order to maintain a safe social distance, some of our experience zones are closed until further notice.
  • You’re welcome to browse all open areas unassisted, however, numbers are limited to two customers and one member of staff in each area at any one time.
  • You’re free to use the display equipment, but you must clean your hands thoroughly beforehand using the hand sanitiser provided.
STAFF ASSISTANCE
  • Staff assistance is taking place mainly through pre-booked 1-2-1 sessions. If you’re coming to the store specifically to ask a question, we strongly recommend booking ahead to avoid waiting times. Find out more and book your session.
  • On-the-day assistance is subject to availability and is operating on a first-come-first-served basis. Following your request, you will be directed to a designated waiting area until a member of staff becomes available.
  • Please note that pre-booked appointments take priority over on-the-day requests.
EQUIPMENT LOANS
  • There is no same-day hire available, but from August 3 you will be able to pre-book and click and collect within 48 hours. Download the app to find out more.
OPENING HOURS
Monday to Wednesday: 11am – 7pm
Thursday to Saturday: 11am – 8pm
Sunday: 12pm – 6pm
FUJIFILM House of Photography
8-9 Long Acre
Covent Garden
London WC2E 9LH
Opening hours
Monday - Wednesday: 11am – 7pm
Thursday - Saturday: 11am – 8pm
Sunday: 12pm – 6pm
© 2020 FUJIFILM UK. All Rights Reserved.
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