FUJIFILM House of Photography Santa's Grotto

We at FUJIFILM are pleased that you are visiting our FUJIFILM Santa’s Grotto at FUJIFILM House of Photography and thank you for your interest in our products and services. It is important to us that your privacy is protected whilst using our website. We may collect, process and use personal data in accordance with the applicable data protection laws, including in particular the UK General Data Protection Regulation (UK GDPR), tailored by the Data Protection Act 2018.

BOOKINGS

PLEASE NOTE - Tickets do not include any other expenses, train fares, lunch, taxis, parking charges, etc. Unless otherwise stated.

TERMS & CONDITIONS

Once you have purchased a ticket, your place on the day will be reserved. If circumstances change and you need to cancel your place, please let us know 10 working days before the event and we will be happy to issue you a refund in full. Places cancelled after this time are non-refundable. All children must be accompanied by a parent or guardian over the age of 18 in order to take part in the experience. In case of emergency on the day, please email houseofphotography@fujifilm.com

What is included in your ticket?

Each ticket admits one child and includes a maximum of two adults. If a ticket is purchased for multiple children within one booking a maximum of two adults still stands. Each ticket admits the group into the experience for 30 minutes including a 3-minute meet and greet with Santa. You will be provided with a high quality 6”x4” digital photo print per booking and have the option to upgrade to our photo packages or additional photo gifting products. The experience offers a range of self-autonomous photo activations and activities for children and adults to take part in.

Duration

Each bookable session lasts 30 minutes, in which you will be admitted entry into the experience on the first floor and will include a 3-minute meet and greet with Santa. We advise that you arrive 15 minutes prior to your booking to ensure you are admitted on time. Late-comers and missed sessions will not be rebooked or refunded.

Photography

Our Christmas experience encourages photography during the session in all areas except the Santa’s Grotto. Within the Grotto experience we will provide professional photography with the latest range of cameras and professional lighting. Please feel free to use your smart phone, digital camera or other devices within the rest of the experience. We will have a range of photo gifting services accessible for all attendees to print their photos during and after the experience.

In-store Refund Policy

We will exchange or refund your faulty product within 28 days of purchase. Items are also refundable within 14 days if they are unused or unopened.

Personalised items and prints are non-refundable but are subject to exchange if the print quality is not satisfactory. We cannot accept refunds or exchanges without proof of purchase.

You can view our full Terms and Conditions here

We have a zero-tolerance policy for any kind of harassment, discrimination or abuse against our staff and performers. We reserve the right to terminate your session without a refund should we choose.

Controller

The data controller in relation to any personal data that is collected through our website is

FUJIFILM UK Limited (“FUJIFILM“)

Fujifilm House

Whitbread Way

Bedford

MK42 0ZE

Email: houseofphotography@fujifilm.com

We use the information provided by you when ordering through our website to ensure that your photo product is correctly produced and delivered and to respond to other enquiries. After complete fulfilment of the contract for your order, your data will be stored until expiry of the statutory retention periods under applicable tax and trade laws.

Your personal data will only be used for other purposes if you have given your consent to the use of your personal data, if we are authorised or required to use your personal data for regulatory purposes, or if we reserved the right to use your personal data in accordance with applicable laws and as further described below.

We employ third parties to produce certain goods ordered through our website and transfer data necessary for any such product to the relevant third party. Such third parties will be subject to strict contractual obligations to comply with our instructions and applicable data protection laws as our processor. We also transfer certain of your data to the carrier chosen for delivery to the extent necessary for delivery of goods to you or to the third party designated by you.

Further Information And Contacts, Information, Corrections, Blocking And Deletion.

You can contact our Data Protection Officer using the following contact information:

FUJIFILM UK Limited, Data Protection Officer, St Martins Business Centre, St Martins Way, Bedford, Bedfordshire MK42 0LF; E-Mail: DPO_UK@fujifilm.com.

You have the right to request from us access to and rectification or erasure of personal data or to restrict processing of your personal data or to object to such processing as well as exercising your right to data portability in accordance with the UK GDPR and applicable laws. Please contact the address given above by email or by mail.

You have the right to lodge a complaint with a competent supervisory authority in accordance with the UK GDPR and applicable laws if you consider that the processing of personal data relating to you infringes the UK GDPR. For this purpose in the UK, you can contact in particular the Information Commissioner’s Office.

FUJIFILM reserves the right to change, amend, or update this privacy policy. If we do decide to change our privacy policy, we will post the revised privacy policy. On return visits to our website, please remember to review the privacy policy for any changes, since continued use of our website after any posted revision indicates your consent to our use of your information in accordance with the changed, amended, or updated privacy policy.